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I have reset it multiple times and brought the camera right next to the router with no success. To reconnect to wifi, your Spotlight Cam will need to be put into setup mode, which is indicated by the flashing white light on the bottom. During the setup process, the Ring app will connect to this wifi network to "tell" your Ring product how to connect to your home wifi network. Would the Ring function? Originally I thought the issue may be interference near the spot outside where the camera was installed. Now, following the instructions on your smartphone or tablet, you’ll connect to your home’s Wi-Fi and configure the settings.

Did you ever sort this issue out?? Open up the Ring app and tap on the three lines on the top left. I have, I actually even exchanged the first camera because ring told me it was defective.

AVForums.com is owned and operated by M2N Limited, Check that the Wi-fi network you are trying to connect to is on 2.4Ghz – Ring only works with 2.4Ghz, unless you have the Ring Pro. This website uses the TMDb API but is not endorsed or certified by TMDb. Page 9 Set up your Spotlight Cam near your router In the Ring app, select Set Up Device. Click on SEARCH SSID to discover the available networks. If so, you could enable a second SSID that would be just for the Ring device to connect to, while the other devices still roam between the two devices broadcasting the main SSID. We are open Monday through Friday, 10AM - 5PM EST. How to Check WiFi Signal Strength with your Smartphone, guide on enabling ActiveX to view your camera’s web service, How to Connect a Siren to a Security Camera System, How to Get Started with your Security Camera System, How to Find Your IP Camera on the Network, Power the camera off for 10 seconds by disconnecting power then plug it back in (wait up to 5 minutes for it to connect), Try connecting a network cable to the device, then disconnect it, Make sure your WiFi settings are correct. Recently one of the cameras went offline and I cannot get it to re-connect to WiFi.

I will give these a try the next time I am over there. A community space for discussion about all things Ring. Below is an example of both. Once that's done, attempt to walk through a new setup in the Ring App by following the steps under Set Up a Device. Ah ok, great ideas! Camera no longer connecting to wifi I purchased 2 "Spotlight Cam Battery" cameras on 9/19/2017 and have never had a problem until recently.

Hi Ring Helpdesk, I have the same issue and is unable to use it. However the camera still seems to have a weak signal when connecting? I tried googling the issue and couldn't find a … Matt Rossi is a Technical Support Manager at CCTV Camera World, a leading CCTV Camera distributor located in Buffalo, NY. You can verify you are in the correct web interface by checking the picture on the top left making sure that it says IP Camera and not Web Service. JavaScript is disabled. To verify your camera is properly connected, disconnect the power and network cables from the camera. How do I know my Spotlight Cam is in Setup Mode? The WiFi address cannot be the same as the wired address, make sure to set it to something other than your wired address such as in our example. to see how to contact support. Give the camera about 2 minutes to boot and connect to the wireless network that you just configured. You can give our support team a call at one of the numbers available here. We always welcome customer questions, so feel free to contact us. Make sure there is not an IP conflict with another device at that address. Mine also went off line. These issues can lead to an unreliable security system that drops cameras, or appears to skip video.

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