In addition, please try loading the app with your wifi off and just using mobile data and let me know how that goes! Check out our help center article about other android apps that can conflict with the Ring app. Please let us know if there's anything we can assist with in the meantime! And I can't connect a live view on my iPhone or iPad. I hope this helps! This message tends to pop up if your phone has a weak connection to the Ring app. Phones and iPads. Would just like for the annoying error messages to go away. Hi @NVricochet3006. Carrier is ATT but app works fine on my wife's iPhone S6 with or without wifi on/off. Sep 19, 01:47 UTC. I’m wondering what the issue is. For a powered-device, … Ring app now opening within 1 second. You both also provide some great steps to improve operation. We hope to resolve this issue soon. I can login into the website fine, but the mobile app will not let me login with same password. Same issue now happening on iOS. Airplane mode off. You can always keep up to date on the status of Ring here: status.ring.com. 2G, Bluetooth and Network Diagnostics on/off, no effect. Excellent work isolating the vpn as a cause. I have the same error on my iOS; however, I’m not using NordVPN. In the event that you are unable to use the Ring app and you are in need of immediate assistance, please do not hesitate to give our support team a call directly at one of the numbers available here. This continues to happen to me on the rapid ring app, a red banner comes up at the top of live view with the weak connection issue. As I stated before, the issues started when the app last updated. OS kernal version 4.14.117-17369568 Android version 10 Ring version 3.21.1. I unfortunatly didn't take note of which version it was when I first submitted this, but my current app version is 5.26.1 and the latest available is 5.27.0 which I'm hesitant to install. Please update this soon. The Ring App has a Temporary Connection Issue. The RIng App has a Temporary Connection Issue" now. Please fix...... Hi neighbors, I'm sorry to hear you were unable to log into the Ring app. We hope to resolve this issue soon. The Ring app definitely does not like Nord now for some reason... though other apps are functioning fine. I would really like to use the app at full function. Location services on your mobile device is not turned on in the Settings on your mobile device… The message suggests try again but this doesn’t work. The noraml ring app works like a treat a whole lot better than rapid ring (rapid ring was working perfectly before better than the normal ring app). Data saver is off. Would just like for the annoying error messages to go away. Pics attached. also, if I log out of the app and try to log back in on Wi-Fi it says invalid credentials. Just started today. But after disconnecting Nord today I can now get into the app. is it a case of just waiting or is there something else I need to do now? The problem appears to only happen when wifi is enabled on my S10 phone. I have deleted the app and reinstalled no change. I continue to get "The Ring App has a Temporary Connection Issue. I notice this pop up sometimes (if we are seeing the same one which I wanted to verify with a screenshot) when I load my app for the first time in awhile, while connected to wifi on my phone or in a poor signal area for data, because the app is still loading and thinks I have a poor connection, but it's just the app still loading and making sure my connection is good, even though it's slow. I am getting"invalid credentials" also after I reinstalled the mobile app. With WiFi or cellular. When you close out of the app and then reload it back up, do you have the same error message? Slow internet upload and download speeds. There are two major reasons why a Ring device may go offline. Power Issues; For a battery-operated device, that could mean the device’s battery is low, or drained. @coinoprus , I've moved your post here as your concern looks closely related to this. maybe) and just today tried to resolve by uninstalling the app, restart the iPhone, then reinstall. When can we expect this to be fixed? Quick update. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ring App is Having Trouble Connecting to the Ring Device and Showing Video Poor connection between your mobile device and the internet. I have attached the screenshots that I took. I’ve been seeing this for awhile (month? This has been going on for awhile now and many seem to experience the same thing. Everything is still good, and the app had updated itself on its own and is now at version 5.27.1 (the version is displayed at the bottom of the drop down Menu, under Help) Apparently there is a bug within the update. As a result, your Ring app is unable to display the video image from your Ring's camera. I had this happen a few months ago and spent hours and hours on the phone with Ring support and they could not solve the issue. But, when I go into my Front Door camera everything seems to be working fine, showing the Live view and all. There are three potential causes why you might have trouble entering your address: The Ring app is having trouble pinpointing your exact address at time you're entering it. Hey @andrewmillner. Symptoms: When you push the button on your Ring, it emits a sound; You don't get any alerts in the Ring app; The Ring app doesn't show any events being captured; If you are experiencing the above, then your Ring Pro may have disconnected itself from your wifi network. This just started 4/15/20 pm EDT. Takes approximately 17 seconds to open to camera views and appears to be downloading from wifi as shown on the phone wifi icon. This has been going on for awhile now and many seem to experience the same thing. I’m hoping that the app can be recovered and the dashboard might work again. There seemed like no way to get into the app, via cell or wifi. I am having the same issue. Would just like to rid the error msgs. Works perfect when wifi turned off. I’ve logged out and logged back in. I notice when I am connected to a wifi network that other people are using, I can get this message as it is a temporary lapse in the connection. Wifi calling off. Also only noticed I didn't get any notifications today either. The Ring App has a Temporary Connection Issue - Still! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This only happens on wifi, three different iOS products. Check out my response for some additional steps, and let us know how it goes! Also, my wife’s iPhone Ring app says the same. Re: The Ring App has a Temporary Connection Issue - Still! As we are a neighbor to neighbor forum, you will need to … Pretty sure thats the case since it now shows the 'Modes' feature on the home screen that I didn't have previoulsy. The Light Group will also not trigger from a linked device. As we are a neighbor to neighbor forum, you will need to give our team a call for this direct support. I notice when I am connected to a wifi network that other people are using, I can get this message as it is a temporary lapse in the connection. "The RIng App has a Temporary Connection Issue", Re: "The RIng App has a Temporary Connection Issue", Ring android application taking a long time to open on Galaxy S10, Re: Ring android application taking a long time to open on Galaxy S10. It started working again the next day on its own. Why is this a problem for the Ring App? When can we expect this to be fixed? I would really like the use of the app back to normal without these errors. Have used NordVPN for weeks with no issue and just now get this same error. If your Ring device gets disconnected from your wifi network, it's usually easy to get reconnected via the Ring app. And I can't connect a live view on my iPhone or iPad. I saw a notice from Ring stating problem with loading had been fixed and assume that was either the fix or related because everything started working properly again at that time. When you go into the app, are you on wifi or data? I've tried the reinstall option. I've tried the reinstall option. Try updating the Ring app or even the vpn app to see if this improves the functionality when both are enabled/ open. Please help! Have to turn off NordVPN to access my ring dashboard. Receiving this error means that there's a problem in the data transfer between your Ring device and the app. Please try again later" error message when I open the app, along with "We couldn't load your Ring Dashboard" error displayed at the top of the home screen. Either the device is having power issues or something happened to your network. I have done nothing more on my end so my guess is the app updated itself. My dashboard is not working and my mode settings are no longer showing on my ring iOS app. Hey @ronenpet! Closed and reopened, same results. Try logging out of the app and logging back in. Can find no info re: ring system status -- anyone know what this error message actually means? Same results. NFC off. Could you take a screenshot of what your app looks like when you have this error message pop up? Identified - We have identified an issue causing Ring Smart Lighting devices in a Light Group to produce an error message and not respond when toggled from the Light Group in the Ring app. WiFi or Data, same results. Everything is still good, and the app had updated itself on its own and is now at version 5.27.1 (the version is displayed at the bottom of the drop down Menu, under Help). I've been using the Ring app on my Galaxy S9, Android 9, and it's been fine until yesterday when I would get a Temporary Connection Issue. Are you able to tap the X button at the top right to remove this message? The three most common causes of this problem are the following: A poor connection between your mobile device and the internet; Slow internet upload and download speeds; A poor connection between your Ring device … Looks like whatever was causing the problem has been resolved. Lost Wifi Connection. Mobile data on. The app went back to working for only ONE day then back to the Connection Issue error. One to two seconds to load and open. Re: The Ring App has a Temporary Connection Issue - Still! With WiFi or cellular. Just noticed that I'm also getting this error message "The RIng App has a Temporary Connection Issue" now. It shows “we couldn’t load your ring dashboard “, Is there anyone from Ring that can help please.
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