Based on my experience with this laptop (15-CH011DX), I have come with two conclusions; 1- It is a lghting issue and I am not going to create a jig. I haven’t opened either of my v1 cameras, and I haven’t received my v2 yet. Take it back. You can try tapping the camera ala Fonzie to see if you can unstick it. I found one forum post that also had this problem and said that upon opening the camera he found that IR filter was stuck open. Nothing strange about it.
If not, then the IR filter is definitely stuck. † The opinions expressed above are the personal opinions of the authors, not of HP. - edited Solved: Yeah, so this started happening yesterday....wtf. Does it make a difference if the gray base folded up against the camera or extended? Can you confirm that by “opening” you mean pulling the base with the magnet in it away from the white camera body? This will determine if the magnet problem is causing your purple tint. Otherwise, you might try manually turning on and off night mode a couple times.
This is an IR webcam.
Mine had the purple tint, contacted customer support and they said it was a known issue that they were working on a fix in the meantime they are sending me a replacement. Yes to firmware update…version 18.104.22.168 and yes to click. Perhaps travy_trav had the extra strong magnet in his camera too. 03:12 PM I bought 2 laptops in January and you can see clearly (my link) how terrible it is compared (in daylight !!!) I am not about to open the cam but after waiting since mid-feb for camera … When the camera changes from daylight to IR night mode, a filter is moved with an electromagnet.
I found one forum post that also had this problem and said that upon opening the camera he found that IR filter was stuck open. I purchased an IR filter from B&H Photo (https://www.bhphotovideo.com/c/product/617653-REG/Marshall_Electronics_V_FIRC_650_650nm_IR_Cut_Filte...) and placing that over the webcam cleared the photo color issues right up. 04-11-2018 We partnered with innovators and best-in-class manufacturers to bring you our products: The purple tint had nothing to do with Hall effect. And if JoeBot claims otherwise he better posts some pictures to back it up. Cam arrived today…my wyzecam 1 has nice video pict but…this new wyzecam 2 (that just arrived today) has a purple tint to the video. IR off doesn't help this crap product.
03:50 PM. Regardless of light this camera is worse then anything I ever had, even 10 years ago, it's that bad. Then pull the base up and away from the camera body and take another photo.
Or maybe there is an IR LED on that I can't see that the filter is clearing up for me - hard to say.
I bet your's is no better or identical, what else could it be... you just chose not to see it, that's all, that is your "fix". I was contacted by support a few hours ago and understand it is a magnet problem, actually a wrong magnet problem. Our complaints land in HP's waste basket if you didn't know that before. Us as customers and users should never have to do that. You can't fix a flawed hardware with a driver update. Before my hair was purple in daylight. I am new to the Wyze cam world, v2 is my first cam.
I sir will return this laptop and go back to Dell if I don't find a proper fix by tomorrow. Have you extended the camera away from the gray base and then turn the night vision off and then on again (camera settings > Advanced, or the night vision button atop the live stream)? You can also try giving it a “Fonzie tap” on various sides to see if you can unstick the IR filter. Only thing that seemed to work was lifting the cam off the base a little. Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. If you do open it, can you take some pictures and post them? 04-11-2018 Did it happen after you moved the camera? We partnered with innovators and best-in-class manufacturers to bring you our products: Wyze Cam is a full-featured 1080p HD smart home camera that you can control through the Wyze app. If anyone else has this issue…contact support thru the Wyzecam app. Wyze Cam is a full-featured 1080p HD smart home camera that you can control through the Wyze app. If either of these works, the camera is likely going to need to be replaced. Otherwise, I’m afraid you’ll have to contact support for a replacement. Or tape a sheet of white copier paper to something in front of the camera. 03:44 PM That movement is what makes the “click” when the camera changes modes. Turning night vision off brought back color for now. Current hypothesis is that HP cheaped out on the camera and saved themselves some money by just not including an IR filter. If tapping it doesn’t help, I think you need to contact support. Opening the camera from the base worked for me as well, but when I close it back up it goes back to purple:(. In artificial light it's a plain joke.
I would assume that this is similar.
If you try this, ensure the firmware is updated, and try the manual toggling of the IR filter but none of it fixes the issue, I'd call support. Does the purple tint affect the whole image, or just part? See this: https://www.wyzecam.com/forums/topic/got-my-camera-have-a-couple-questions-beta-version-of-app/#post-126004. I am really shocked you suggested the jig idea. I think there was a prior update that dealt with the purple tint. It appears this happens every time the camera is moved to a new location (unplugged and turned back on). Hope this helps. I’m having the same issue, what do you mean you pulled open the cam further? If you have a white board that would make the tint easier to notice in the photos. Press J to jump to the feed. Will reach out to support. In my link you can see a picture in daylight, tell me it's ok, LOL. I moved camera to different outlet (just in case) but there still was purple tint.
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