JamesC If it is #1, then I will buy now. It finally works, but the video notification is always delayed. I then learned that after the trial if I do not renew and pay, my Video doorbell will essentially be left just an expensive doorbell. If I purchase the Video doorbell now, will the 3 months free Smart/Premier: 1. add to/extend my current subscription, ie extend it to July/August? This provides a flexible and customizable experience for your Arlo system. An Arlo Smart subscription enables you to record in 2K or 4K video resolution, activate advanced object detection, create cloud activity zones, and much more. If you have both legacy (Wire-Free, Pro, Pro 2, Go, Q Plus, Q, or Baby) and new (Ultra, Pro 3, and Video Doorbell) cameras, you can purchase an Arlo Smart Premier or Elite subscription plan. If you have fewer than 5 legacy cameras, you can choose to purchase a single-camera subscription for your Arlo Ultra, Pro3, or Video Doorbell. Try our live chat or give us a call. The trial that comes with the Arlo Video Doorbell does not add to or extend your existing subscription plan. Or; 2. will the 3 month Video doorbell subscription begin as soon as I activate the doorbell? The Smart Premier free plan will carry on until July for me - and that will cover the doorbell as well. Just bought a video doorbell in the UK, installed it and noticed I have 3 month trial. The trial that comes with the Arlo Video Doorbell does not add to or extend your existing subscription plan. If you already have a subscription to Premier or Elite with an available camera slot, this will cover the Arlo Video Doorbell. If it is #2, then I will wait until May. Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos. You can purchase a plan for multiple cameras, a single camera, or both. Why has Arlo done this when their cameras do not need a subscription? I am in the same situation as the OP having purchased Ultra in May 2019 with the free Smart/Premier subscription until May 2020. When someone rings the doorbell, I tried to answer the person already in the car and drove away. I will purchase the yearly subscription when the freebie expires as the benefits are well worth the cost. Our team of Arlo experts is ready to answer your questions and help in any way that we can. The reason Arlo's market share was up because they give the consumer free 7 days cloud service and the consumer likes it so they buy from Arlo, but if they start charging their consumer for subscription the consumer will think twice to spend their money to Ring or other Arlo competitor. If you already have a subscription to Premier or Elite with an available camera slot, this will cover the Arlo Video Doorbell. I am now thinking to purchase a "Ring video doorbell" at Costco since it is on sale and they give 12 months free cloud service vs. Arlo only 90 days and they do have an annual cloud subscription so it will be cheaper vs. Arlo month to month. Also, Arlo does not have the annual cloud service they will charge month to month so it cost more in comparison with Ring cloud service. I purchased the video doorbell camera thought the 7 days cloud service will be free like my existing Arlo camera but found out from the Arlo support that I have to pay for the cloud service after 90 days. Arlo video doorbell took me 2 days to install because It takes forever to sync the Arlo video doorbell with my phone. This weekend, I will remove it and return it to Best Buy. @brh This is kind of what I was thinking too. If you look at my screenshots one of them shows the 3 month trial as already active - and on the same screen shows my Ultra 1-year free subscription as active at the same time. Once it expires in July I'll need to pay for a smart premier plan - at which time the doorbells cloud recording will once again be included with that subscription..... Hopefully @JamesC can give us a certain answer! Video Doorbell Subscription Clarification. To the best of my knowledge, if you already have a Premier or Elite subscription, the doorbell will work with that, although you will need to pay to continue the subscription when the current free one runs out. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. @dingdangit let's wait to hear officially from @JamesC - but I'm guessing the plans overlap.... so you'll be waiting until May to buy the doorbell at which point you'll get the new free 3-month incentive. Have additional questions? A confirmation email has been sent to: . Arlo Wire-Free, Pro, Pro 2, Go, Q, Q Plus, and Arlo Baby cameras … This topic has been marked solved and closed to new posts due to inactivity.
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