Start your Independent Premium subscription today. Ofcom says on its website: “Depending on the circumstances, it may be appropriate for your provider to offer you some money back while repairs are being carried out.” If this takes much longer – for example, if it takes longer than usual to access a mast site to undertake repairs – customers could receive an additional refund or account credit. The issue is happening basically everywhere, according to Down Detector. what’s going on?'. Three account sends strange sassy tweets featuring GIFs. Businesses may also be able to make a claim if they suffered losses – although not under the Consumer Rights Act – and are advised to check what level of coverage is promised in their contracts. Phone network with 10m UK customers apologises for voice, text and data problems, Thu 17 Oct 2019 10.31 BST Failures like this will only intensify the pressure on the government, industry and the regulator to up their game and ensure we get a decent service.”. 3 is owned by Hutchison Whampoa. A customer had complained they were unable to validate their email address. You can find our Community Guidelines in full here. 3 is owned by Hutchison Whampoa. Ofcom advises consumers to complain to the company directly, but if the complaint is still unresolved after eight weeks, they can submit it to an independent alternative dispute resolution scheme. Due to the sheer scale of this comment community, we are not able to give each post the same level of attention, but we have preserved this area in the interests of open debate. Create a commenting name to join the debate, There are no Independent Premium comments yet - be the first to add your thoughts, There are no comments yet - be the first to add your thoughts. Twitter users @MrPotHoleUK tweeted Three Support to query whether they were working on a mast in his area - as there was no mobile connection. please accept our apologies, we’re sorting this out right now. The Three mobile network went down on Wednesday, leaving thousands of customers unable to get online or make phone calls for up to two hours. Last December rival mobile phone provider O2 promised its 25 million UK customers that they would receive up to two days’ credit in compensation as a goodwill gesture after a UK-wide outage left them unable to get online. The service had been restored by about 11:00 BST, with Three apologising to customers 'for any inconvenience caused by the issue'. “Our engineers are working to fix the issue and the service is returning to normal, and we expect it to be resolved over the course of the day. Check and test your device There’s a chance the issue is with your device, and if so it might be easily solved. All rights reserved. Three network problems started at 11.28pm on Wednesday. The Independent has contacted Three for more information. Here's our story on what we know so far (which isn't much): The customer support team on Twitter has replied to its first complaint, but users aren't happy. has contacted Three for more information. Users from across the country took to Twitter to express concern over the lack of connection, with many tweeting Three Support to ask about the outage. After a long silence, Three tweeted on Thursday morning: we’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. said: “If you were affected by the Three outage, you can make a consequential loss claim if you can show you incurred reasonable losses and the cause of the outage was a failure to provide the service with reasonable care and skill. The most insightful comments on all subjects will be published daily in dedicated articles. Are you sure you want to delete this comment?
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